General Manager in Edinburgh
Ballie Ballerson is the original, and world-famous, ball pit cocktail bar hosting Britain’s best nights out. With an industry-leading level of employee retention, we are truly so much more than a bar.
We usually respond within three days
Due to a new opening and an internal move to a new opening 🎉, we are looking for an experienced General Manager to take over and be the face of our Edinburgh venue.
The venue:
This venue opened in the Summer of 2022 and is becoming an iconic venue in the heart of Edinburgh. It trades 5 days a week and is a varied operation with a constantly changing ticketed calendar of events, DJs, a high-energy cocktail bar, a ball pit, a karaoke room, a slide and a photo booth.
The role:
If you have a few years of experience as a general manager in a hospitality or leisure business you will (hopefully) already understand the role well, however for us, the key responsibilities you will have are:
- Experience - ensuring that the Ballie experience is always delivered to our guests. Service + standards - always on point and delivering immaculate vibes ✨. We really mean this, it isn't just lip service; check out our reviews!
- People - you will lead, manage and have accountability for the team in the venue.
- Performance - Because it's not a business if it doesn't make money! Though you will have tons of support from the wider ops team (group bar manager, property manager etc) and our central sales and marketing team, you need to be able to turn sales into profit while still delivering on the first two points above.
What this role is:
You'll have the freedom to lead and manage your team and deliver a customer experience in line with the Ballie way. You'll work to hit key targets for revenue and EBITDA and liaise with the sales, marketing and other teams to iterate quickly in order to achieve results, (think new event ideas, Edinburgh-specific offers, new booking methods etc.) You’ll be dealing with an ever-changing list of priorities and balancing the needs of the team, customer, and business and need to be the captain who keeps the ship on the right heading at all times. As a growing business, there will be real opportunities to head up new U.K and even international openings or develop into other central support team roles too after a couple of years in the role.
Our ideal person:
You'll have all of the people skills down to be able to proactively manage your team (both high flyers and strugglers), be able to communicate appropriately amongst all levels of the business, and ultimately create an amazing experience to our people and customers!
You will likely have:
- Real previous GM experience in high-volume, wet-led venues.
- Worked in larger branded operations, but spent some time in a smaller growing business too.
- A real, natural presence. If you can't work through your team and can only micro-manage, this role won't be for you.
- A confident, outgoing and strong presence amongst team and customers, yet still able to be approachable.
- Excellent attention to detail and a real ability to get the right things done at the right time.
- A personal love of the art of hospitality, delivering service and making people happy.
For other information on benefits and work/life balance please check out our jobs page
- Team
- Venue management
- Role
- General Manager
- Locations
- Ballie Ballerson Edinburgh 🏴
- Yearly salary
- £45,000 - £50,000
- Employment type
- Full-time
About Ballie Ballerson
Ballie Ballerson is the original, and world-famous, ball pit cocktail bar. Starting out as a pop-up concept in 2016 and following unprecedented success, we have since moved to a 600-person venue in London’s busiest nightlife scene; Shoreditch, opened an iconic new venue in Edinburgh in 2022 and are planning 2 more UK venue openings by early 2024 🎉.
General Manager in Edinburgh
Ballie Ballerson is the original, and world-famous, ball pit cocktail bar hosting Britain’s best nights out. With an industry-leading level of employee retention, we are truly so much more than a bar.
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