We are looking for an experienced hospitalitarian assistant general manager to join our team and help lead our flagship London venue.
This venue opened in 2017 and is an iconic venue in the heart of London's Shoreditch. It trades 6 days a week and is a varied, high-volume operation with a constantly changing ticketed calendar of events, DJs, a high-energy cocktail bar, a ball pit, a karaoke room, games machines and a photo booth.
If you are currently a high-volume assistant general manager in a hospitality or leisure business you will (hopefully) already understand the role well, but for us, the key responsibilities you will have are:
Experience - ensuring that the Ballie experience is always delivered to our guests. Service + standards - always on point and giving immaculate vibes ✨. We really mean this, it isn't just lip service; Check out our reviews!
People - you will lead, manage and have accountability for the team day to day in the venue.
Performance - Because it's not a business if it doesn't make money! Though you will have tons of support from the wider ops team ( general manager, group bar manager, property manager etc.) and our central sales and marketing team, you need to be able to turn sales into profit while still delivering on the first two points above. Experience reading and impacting your P&L are a must.
What this role is:
You'll work with your general manager to lead and manage your team and deliver a customer experience in line with the Ballie way. You'll work to hit key targets for revenue and EBITDA and liaise with the sales, marketing and other teams to iterate quickly in order to achieve results, (think new event ideas, London-specific offers, new booking methods etc.) You’ll be dealing with an ever-changing list of priorities and balancing the needs of the team, customer, and business and need to be the day-to-day skipper who keeps the ship on the right heading at all times. As a growing business, there will be real opportunities to head up new UK and even international openings or develop into other central support team roles too after a couple of years in the role.
Our ideal person:
You'll have all of the people skills down to be able to proactively manage your team (both high flyers and strugglers), be able to communicate appropriately amongst all levels of the business, and ultimately create an amazing experience for our people and customers!
You will likely have:
- Real previous GM (or high-volume AGM) experience in wet-led venues.
- Worked in larger branded operations, but spent some time in a smaller growing business too.
- A real, natural presence. If you can't work through your team and can only micro-manage, this role won't be for you.
- A confident, outgoing and strong presence amongst team and customers, yet still able to be approachable.
- Excellent attention to detail and a real ability to get the right things done at the right time.
- A personal love of the art of hospitality, delivering service and making people happy.
Your working week:
It's pretty obvious that working here doesn't fit a usual 9-5 shift pattern, however, we take your rota, working hours and shift patterns super seriously to ensure you have a balanced work + home life ⚖️.
An example rota for this role in one of our venues would typically involve 3-4 evening closing shifts per week. Days off will be generally Sunday, Monday, Tuesday.
For other information on benefits and work/life balance please check out our jobs page